EWT Water
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Mis-sold product
I bought their (EWT) water softner last year. I was told that time, I need to replace water filter every year, and it would cost around £30, and there are no additional service is needed for it. This year, on expiry of 12 month, when I try to find the filter from EWT Water, they are telling there is no direct option to buy water filter. I need to take maintenance service, which would cost me £132. When I asked them, that I need only water filter, nothing else, they ultimate given me option to get it, and it would cost me £80. Where outside it is £30, they don't bother to keep promises. They mis-sold the water softner, by telling no other charge is needed to continue their product, but that's not the case. I am totally frustrated, and when I asked them to take product, and give me the money refund, their customer service is telling, there is no option to return. It is totally dissatisfied service. And I will urge people not to get trapped from EWT Water.