Micah

Apr 12, 2023

Impeccable Customer Service

I ordered a steady cam from their factory direct in China and once I got it, we realized that there were some machining issues with the item that it could not be properly balanced. I was very frustrated because obviously I had waited a while to get it from the China factory over here in the US and it didn’t work and it was going to take a lot of time to get a refund so I reached out to their customer service department by email. Their customer service was actually incredible and was even able to give me an expedited refund so for that reason, I would trust buying from this company in the future. -Trostle Films