Mystery Kits
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Avoid at all costs
Just like many other recent reviews I have had an awful experience with this company. Their customer service is non existent, they do not reply to emails or social media messages and have no phone number. I ordered a child’s shirt for my son’s birthday and was sent an adults, which obviously was completely unsuitable and not the product I ordered and paid for. It arrived with no tags attached and no care labels inside and is made of really thin poor quality fabric. I contacted them to explain I had received the wrong size shirt and received a reply saying I needed to pay to send the shirt back and only when I had paid again for another shirt to be posted would I get a child’s shirt sent to me. I queried this and every email I have sent since has been ignored. I have no idea how this business can continue to operate. I, like many others, now have no option but to try and obtain a refund via my bank as I cannot speak or communicate with anyone.