Auto-Trail
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Service Above expectation
Having picked up our new Motorhome from a dealer in Somerset, there were a few things that did not work correctly and we had a problem with the boot locking mechanism. Under the Warranty, it was agreed we could take the vehicle back to the manufacturer (AutoTrail) at Grimsby as we live in North Yorkshire. Getting the agreement and appointment was a little painful,but thereafter, the service was exemplary. Upon our arrival, we were met by the Workshop Manager (Claire) and an Engineer (Nick), who immediately identified the issue from our description of the problem, plus took note of a few other bits that weren't quite right. We left the vehicle with them for 6 hours and upon our return, everything had been repaired/replaced/corrected without any fuss. This was above our expectations, combined with the very friendly service and ethos of being customer centric. Really delighted with our experience and would highly recommend dealing with them direct for any problem areas, service or repairs.