Economy Energy
View company profile →
Left Economy Energy on 15/4/18 when we…
Left Economy Energy on 15/4/18 when we changed to One Select. My home is fitted with smart meters which they fitted on the 11/11/17 . So they have 24/7 access to both readings, what a joke. I was told the amount what would be returned to me after i asked & give them a final reading in April would be £69.00 for electric & £170.00 for gas, this was within a few pence but not exact. Later that month we got a final electric bill which was £67.55p but never got the gas bill or refund for electric bill. Since then 10 plus phone calls later over 7 months still not sorted. Today i have been told by samantha i cannot make a complaint by email as they are not accepting them due to a backlog. i have asked to speak to someone higher up every time i phone them with no luck. This company must be one of the worst i have ever had the misfortune to deal with. The customer service team must dread going in to work every day, With the customers not getting any joy or money back which is legally owed to them. This company needs shutting down by Ofgem. 7 months on, no money returned & no final gas bill sent, Smart Meters whats the point.