Abt Electronics
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A good outcome
I recently purchased 2 dehumidifiers from ABT using their online website. The online literature describing the dehumidifiers stated (in two places) that drainage hoses were included. When the product arrived, there were no hoses. I called customer service and was told hoses were, in fact, not included; directly contradicting their online literature. The customer service agent instead offered to sell me hoses at a discounted price. I found this insulting. After posting a not so favorable review on Trustpilot concerning this matter, I received a call from ABT and spoke with an individual who not only apologized for their website’s misstatement but readily agreed to provide the hoses in question at no additional cost to me. Having had a career in a service industry, I know mistakes happen. But often times it’s how the mistakes are addressed and made right that makes the difference. In this case ABT made things right and I am happy to acknowledge their efforts.