US Water Systems Inc
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shipping nightmare without communication
i ordered some needed parts with three weeks of leadtime for a project i was hired to do. not sure why it took US Water more than a week to prepare my order for shipment. they sent an email with a tracking number and thought that was it. it was due to arrive with plenty of time. order arrived incomplete. called USWater and they said half of my order was on backorder and was being drop shipped from the manufacturer. i asked them to check on the estimated delivery from manufacturer and they never got back to me. I ended up calling the manufacturer myself, found the order in their system, came up with an acceptable solution and ended up DRIVING to the manufacturer factory over 1.5 hours away from my home to will call the items. very disappointing that i had to solve my own problem without USWater help.