Kaplan Test Prep
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Interruption in enrollment causing disruption of service
edit: Issue was not resolved 10/23/2024. They returned access for a week and then ghosted me. Had to call CC company for a chargeback due to breech of enrollment agreement. Issue Resolved. 8/14 - 8/20 with rapid email reponse and high urgency. Original Post: I signed up with them for USMLE Step 2CK prep in July 2024. I made one single full payment and they took that money. Now, in August, they removed my access to the materials (because I didn't pay?) and their support website is unable to submit cases. Clear cache and cookies. Switch browsers. Nothing works. I have the proof and I paid. This review stands until the money is returned for breaching the course contract, or you explain how a large payment just gets "lost". Steer clear unless you have ample time for service interruptions with their online resources.