Weex
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WEEX- I am writing to formally lodge a…
I am writing to formally lodge a complaint regarding serious and repeated issues on your platform, specifically related to account freezing, suspicious liquidation events, and the lack of transparency in handling these matters. Over recent weeks, my account has been frozen on multiple occasions—in each case, notably while my trading activity was profitable. This pattern appears highly questionable and undermines any trust I previously had in the platform. Not only have these freezes prevented access to my funds, but they also coincided with missed trading opportunities and market exits. In addition, I have been liquidated at least twice under circumstances that were clearly incorrect. I reviewed the price charts post-event, and the liquidation levels do not even reflect actual price movement on your own charts. This suggests either a technical error on your side or possible manipulation, and it has resulted in the loss of funds that I believe were taken unfairly. This type of behavior, account locks when trading is going well, and unjustified liquidations, makes it far too easy for Weex to profit from user losses while avoiding any accountability. I demand: 1. A full and detailed explanation for the repeated account freezes, including timestamps and justification. 2. Immediate restoration of account access, and compensation for losses incurred due to wrongful freezes and/or liquidation.