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Janice Mock

Janice Mock

Member since Invalid Date
1
Review
2.0
2 out of 5 stars
Average rating

Reviews by Janice Mock

Southwest Airlines logo

Southwest Airlines

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2 out of 5 stars
Jul 31, 2019

Southwest used to be my fave

Southwest used to be my fave, my "go to" airline. Not so much lately. I pay the fee for a better boarding position since they use "open seating". With this fee, you are guaranteed to board with the A group (which means never being forced into a middle seat). The problem: family boarding happens AFTER A group. That means despite my best efforts to pick the optimal seat, inevitably a family with toddlers sits behind me, and inevitably I end up having my seat kicked for the whole flight (or having a child screaming in my ear louder than my noise cancelling earphones can drown out). The extra money I pay is WASTED. I suggest Southwest board families FIRST so the rest of us can make a truly informed decision about our seat (avoiding children firvtgose of us who prefer that), or have a section of the plane that is designated "family friendly", again so the rest of us can make an informed seat selection.