Coffee Friend
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Not ordering here again
Ordered a Baratza Encore Esp during their black friday sale which was 24th of November. I believed that the order will usually take 7-10 working days (based on their website and product description) but upon multiple follow ups through email and call my order is still not ready for ship out even after 16th of December. December 17 I decided to cancel my order, good thing that I used paypal to pay. Even after requesting a refund directly to coffee friend, I still raised a dispute to paypal because I have trust issues with their turn around time. Before ordering here, call and verify if they have a stock for your item. Because it will take forever before you get your item cause I think they are sourcing it out from UK.