Energy Ombudsman
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Ombudsman made a decision,and gave…
Ombudsman made a decision,and gave energy company a deadline . Energy company ignored him which is no surprise as he ignores customer even though he found in favour of customer.Wont answer phone won't call back . What is the point of the ombudsman? Update 14/10/2024: WHAT IS THE POINT OF THE OMBUDSMAN? NO ONE RUNG ME NEARLY TWO WEEKS LATER AND NO PROGRESS . I HAVE RUNG THEM AND IT MAKES NO DIFFERENCE. Update : it's now December and I still have not had my refund or bill or apology . These are just ignoring the situation as EDF (WHO PAY THEM ) say they have don't it. How hard is it to reissue a non received cheque/bill/apology letter? Too hard they would have to pay me my money!! Action has now been started on a no win no fee basis against EDF and the ombudsman. Well it now the end of the year and I am still waiting for my refund from EDF . Arrogant company , ombudsman still unable to sort out.