Zeamoon Audio Academy
View company profile →
What a great product, what inadequate tech support
What a great product; what horrible service. I spent 1.5 hrs trying to self-diagnose my problem, much of that time trying to get a live agent, not a bot. Then that agent spent 3 hr with an abandoned the chat in the middle of dealing with my issue, claiming I had been gone for over 4 minutes, nope it less than that. Now I'm in 6 hours into working with 2 agent and they just keep trying the same attempts over an over. My request to escalate the matter were ignored. Another company that pays its employees to get rid of it's customers. What a shame because when the product works, it's a huge time save but if I have to lose a whole day of work to fix glitches, that's too steep a price.