TUI Cruises
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Bad evening meals and entitled rude bar staff
Just back week on Discovery Food in evening a disgrace not a decent meal for dinner junk food in all restaurants both 47 restaurants where awful food too can honestly say worst I’ve ate on any holiday??? surf & turf which we paid for as not part of our all inclusive served a lovely meal and staff where fantastic but yet again let down by rude bar staff, never ate so bad on holiday in the evenings, would say breakfast and lunch where good. upgraded drinks package had to upgrade per room each person so my daughter who was in a room with my granddaughter age 14yrs she had to pay upgrade for her too she doesn’t drink fizzy drinks or Alcohol so in order for my daughter to get her premium drinks she had to pay extra for her daughter who didn’t use it and they wouldn’t let her upgrade for just herself No bottled water available do had to buy a big metal bottle each at £17 to use at water stations carrying this about was a pain and went warm too quick. No water or fridge in rooms When we went to the bar staff would tell us on a daily basis there was no bottled beer or cans of Diet Coke available that’s what we paid premium drinks upgrade for so not happy they tried to get us to take cans of beer and draught coke that were available without upgrading so absolute con, seemed to be most bar staff on ship are rather rude and entitled, entertainment was fantastic both day and night and excursions were also fantastic with great guides, plenty to do on Ship snd rooms nice plenty space and well cleaned and looked after only thing was a rather old flimsy shower curtain. We where deck 8 terrible first night but that was only because party above us on pool deck which with early travel we where too tired to attend so that was basically our own doing, loved where we were situated on ship, would I go back, probably not with TUI, Definitely need to sort rude bar staff and waiters they actually forgot that we do pay for these drinks there not free as one waiter actually stated “Free beer” to me and please do better with evening meals as in spite of these I did love everything else about my experience on board