OFFCUTS Shoes
Read all reviews for OFFCUTS Shoes →
Annoying and inconvenient
Have always loved offcuts and never had any issues. However recently they sent me the wrong item and told me they would refund me once I sent back (including postage fees). Sent the item back, so far no refund for either. They ended up sending the original product back to me (even though they said they wouldn’t) which is very annoying as I repurchased the same product as they said they wouldn’t be sending. So now I have 2 pairs of the same shoes. I need to now make a return again but I haven’t even received the refund for the first return postage. Their customer service don’t read the emails - I’ve had the sent the postage receipts twice - and obviously aren’t checking info before they send it to you. Just all very annoying and inconvenient.