Brightside Health
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I took the day off of work and moved…
I took the day off of work and moved all my plans for the appointment. Got ready 20 minutes early and sat down. I clicked the link 10 minutes early to make sure everything was working. The website and app both redirect to sign up for a new appointment with no other link than a help icon. I clicked that icon and the page went blank. I'm doing this on my laptop and computer. I'm a computer programmer by the way. I logout and in I was able to get to the help screen. Now the appointment is missed, they charged me for it, and still the app and website do not work. It couldn't be worse. No phone support and their support desk is saying there was an issue with the intake forms. Than why scheduelle it and where is a link for any forms. It's complete incompetence and lack of any consideration for the customers.I can only assume this is how they make money, by charging fake missed appointment fees and hoping people don't charge them back.