MEININGER Hotels
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Booked to stay here for with a large…
Booked to stay here for with a large group in march 2020. Obviously due to the pandemic the hotel change the booking to march 2021. Then the pandemic hit again and i tried to change the booking to 2022 but was informed it was against company policy to change the date again. They let me change the date for later in the year but this is obviously unacceptable for the trip. Now we face a cancellation fee of €1300. The hotel I feel is taking advantage of the pandamic by issuing cancellation fees on changed bookings. The original booking didnt have a cancellation fee. The contact fron the hotel has been terrible. I must have sent 10 emails this week and finally got a reply saying the same automated rubbish about company policy, and how theres no chance of changing the date for next year.