The One Broadband
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I’d say 1 star is generous!
I’d say 1 star is generous! Octaplus customer which were brilliant. However it has become apparent that they had not updated my email address so I was not contacted when the migration happened. Octaplus say my details were passed over successfully and cannot help. Our connection drops out continuously and I have been trying to contact The One by phone and email repeatedly and have had no response at all - not even a courteous confirmation of email receipt. Funnily enough the only thing that The One seem sufficient in doing is collecting my direct debit. I am exhausted and beyond frustrated with the lack of support from this company, the unreliability of their ‘service’ and the impossibility of contacting them even for something positive like updating my contact details! It’s now having a severe impact on my job and I can find no help at all. We are looking for a new supplier