Energy Ombudsman
View company profile →
Complete waste of time
Complete waste of time. As my complaint relates to a failed transfer between utility companies that was not picked up by either of them for 15 months. When discovered, I could not complain to the ombudsman in this manner, but had to set up 2 separate complaints, handled by 2 separate handlers, both of which resulted in blaming the other utility company. I am now £5k out of pocket, and the Energy Ombudsman agreeing that I should not be liable, is still suggesting I accept £300 goodwill and to pay a bill I should never have incurred. The energy ombudsman is the biggest waste of time and most useless service I have ever received. Note (update 28.5.25) - the Ombudsmans response to this review challenges my concern solely on the decision - my challenge is that the process is flawed as they cannot address a combined case of failure of 2 energy companies creating an error, and each case handled within the ombudsman blaming the other utility company!!! Absolutely futile with no focus on the consumer that has lost out. If the Ombudsman is not focussed on getting a fair result, rather their own processes that fail the consumer, then I question the value of the Ombudsman’s role and purpose.