RestaurantSupply.com
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bad customer service
Item arrived damaged, after contacting restaurantsupply and taking to Michael. I was told we needed to file a claim with fed-ex, that restaurantsupply was not responsible. I called fed ex and they told me restaurantsupply had to file claim since they shipped it and they were the company paying for it. It was a back-and-forth game. Finally, I was provided a form from Michael and I filed the claim. I need a fridge; I’ve had to reorder the item and pay out of pocket for the second one. No replacement was offered. The second shipment arrived 3/2/21 and was a hassle due to fed-ex driver arguing with us that he had no time to wait for us to unpack the item and inspect it. He told us that it would be $50 every 15 minutes, and left because he had no time to wait. After calling restaurantsupply and talking to Michael he called fed ex and driver returned, and we could see a dent in the back of the fridge but decided to keep it as it was not as bad as the first fridge. We still have the first broken fridge, and restaurantsupply is not accepting responsibility. Restaurant supply is blaming FedEx and FedEx denied claim. We just need a refund and broken item picked up.