Mater Private Hospital
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The worst patient experience possible…
I recently went here for a scan recommended by my GP. Needed it done urgently. The people who take payments from patients sit right inside the door of the hospital so the first action is to pay. My insurance was charged €500 for the scan. However, despite many many calls to get the results, I could not get any response. There is a complete lack of understanding patient focus at the Mater Private. It is simply appalling. I eventually had no choice but to advise the hospital that I would contact the national Press if they didn’t respond - and the my responded within a couple of hours. So, based in my experience, I would never go to the Mater Private again and couldn’t possibly recommend them. It was the worst customer experience I’ve encountered in a long time. Never again.