Affinity Water
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I would like to say a huge thank you to Affinity Engineer Leshae Reid-Clementson ID 18908
I would like to say a huge thank you to Affinity Engineer Leshae Reid-Clementson ID 18908. He provided exceptional customer services today and exceeded my expectation by resolving my issue immediately. He is a shining example of great customer service. I am a Development Manager for FirstPort Property Services and manage a retirement residential development in Weybridge, Surrey. H&S is of utmost important on the development. When I saw Laehae arrive to the development to visit a resident I spoke with him. I complained about a previous Affinity Engineer who had come to site to read the water meters, unfortunately he had not secured the water meter lids properly and as a result the rain water had got into one of the water meters and filled it up causing the polystyrene within the water meter to rise and push up the lid to make it protrude even further. This was a serious trip hazard and was putting all at risk of harm or injury. Leshae listened patiently to what I had to say. He was extremely polite, friendly and professional and without me having to ask him, he immediately said he would fix it. He went to his vehicle immediately and obtained all the necessary equipment to clear out the rain water in the water meter. He then cleaned around the lid area and secured the lid firmly in place. He left the area safe again for all. If only all Engineers could have the caring and thoughtful mindset as Leshae then perhaps we wouldn't encounter so many issues.