Southwest Airlines
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Never book hotel through southwest.com
I booked flight tickets and hotel on southwest.com to Las Vegas to attend business meeting. When I tried to check in at planet Hollywood, my reservation was not there on hotel system. Southwest customer service not available at that time (7:00 PM Sunday). I did reservation again with a little bit more price and checked in. Next day called customer service, and able to talk with rep after waiting 30 mins, they called hotel and not able to resolve or identify the issue. Finally Southwest said some technical issues regarding hotel reservation and processed refund. Never ever book hotel or Car reservations on Southwest.com. Their systems cannot be trusted and their customer service is awful