TR
Travel Trolley
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The airline cancelled my flight and agent did not provide any resolution.
The airline cancelled my (direct) flight 18 hours before departure; they instead offered a flight with a stop that would arrive 12 hours later (ridiculous service by BA too)! The agent did absolutely nothing to help; they dimissed me and said that BA wouldn't accept any change requests. I then called BA directly and sorted out an earlier flight myself. In short, the agents are useless and by trying to save a few pounds on the price of the ticket, I compromised on the service/peace of mind. Never again.