Pure Electric UK
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Warrenty repair troubles
I fell the information given for self fix before shipping was not good, along with this when following the instructions sent for shipping the cable that connects the handlebars to the frame broke, this was clearly through a design fault. We where then charged for this they did take of the labour cost, however the part cost was still there. Then when the part was ordered it was sent to my address rather then there repairs center. A it was then collected sent back to them, then a day after another email comes through this time for no cost however for the same part again. This felt a lot like they had lost the part and had to order another again delaying the process. It was not a good experience