Travelocity
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Completely Unacceptable!
We used travelocity for our trip this month. We booked in April and thought everything was all set. We decided to call the hotel a few days ahead of time to make sure our reservation was there, only to find out it wasn't. We called travelocity to discuss the matter and they reassured us that we had the booking. Not trusting it we called the hotel back and the answer was still no! It was late and the hotel reservation department was closed so I called in the morning and spent almost 6 hours while I was at work to get it sorted out between travelocity and the hotel and they couldn't confirm the booking and offered us an option of two different hotels. The hotels offered were a complete joke! One recent review said you had to pay extra for electricity! They were just trying to pacify us. I called out the supervisor on it and got "I'm sorry". At this point I was completely aggravated by the situation and that we were going to pursue a full refund. After there was a series of phone calls and then magically was got our reservation. Unfortunately that was short lived! We were on our way to the airport and I recieved an email saying we had no reservation. I frantically called travelocity and they said to ignore the email. We landed from our connector flight in Toronto to receive another email saying no! And then another as we were checking in at the hotel in the Dominican. We asked travelocity for some kind of compensation for the aggrivation and they offered us $100.00 toward our next use. That is completely awful! I will tell everyone about this and to never use them!