Madman Entertainment
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Tracking? we dont know her. Packaging? YOLO baby!
Ordered two figures from Madman (a Pop up Parade and 1/7th scale) total value was around 300 aud. In the past I've done volunteer work for madman and gotten ordered free dvds as a bonus for my work and nothing has gone wrong. I've always thought of Madman as a good aussie company. This has changed. Madman does not provide any tracking details to customers despite receiving them from Auspost, which is frankly frightening to experience when waiting for a 300 dollar package. There was no notice of when my delivery would arrive only word that it was 'invoiced and despatched' at some point and remained like this for over a week. I emailed their customer serive and was (very nicely!) informed that an attempt as delivery was made and my parcel was now at "my local post office" which could've meant multiple places. When I did get the parcel it was honestly really bad. It was an unmarked brown cardboard box loosely taped together and I had the worst feeling of my life, I've ordered figures before. They come packed far better than this I've never had a broken figure before but I was honestly afraid this would be my first experience with that and this was my first ever scale figure. The only cushioning was a metric ton of packing peanuts and thankfully both figures were fine but the fact there was no indication that this parcel was fragile or literally worth hundreds of dollars was appaling to me. I hope that Madman can put more care into how they send out and package their figures because I'm going to be buying from AmiAmi and through Buyee exclusively now. DHL is worth every penny as they notify you every step of the way. One day I'll try madman again and I hope I can give a 5 star review.