Sky Insurance - Temporary Car Insurance Compared
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Poor customer service & broken promises
We have had our contents only policy since May 2023. Our separate insurance for my engagement ring is coming to an end and we wanted to get a quote to see how much it would cost to add this on to our contents. I have been astounded just how difficult it is to find any information about Sky contents insurance on their website. I am unable to make any changes or do anything with my policy online and the website is not very user friendly. I ended up sending an email of complaint to Sky about this situation. I received some communication back where Sky appeared to want to make amends and offered to call me this morning to discuss the quote, advising it would be a 10 minute phone call. Unfortunately the call never happened and this poor level of service and broken promise has only served to strengthen my opinion about their company. Luckily for us our contents insurance is due for renewal in May 2024, so we will definitely be looking elsewhere, and not sticking around with Sky due to this poor experience. If they can't get it right just with a potential amendment, I hate to see what they are like if you try to engage with them to make a claim.