Affinity Water
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Unfair, unethical and underwhelming
I moved out of a property some years ago, giving Affinity my forwarding address when I moved. over 6 YEARS later I'm now being chased by a debt collection agency for an outstanding balance. In the last 6 years I have received no contact from Affinity, despite them having my details to chase the outstanding balance. When I called Affinity to query this, they advised they couldn't give me any information except they had sent a final bill. I never received this and they, by their own admission, NEVER tried to contact me again before passing my overdue balance to a debt collection agency 6 YEARS LATER. On top of this the agency are asking for half of what Affinity have told me was unpaid, and they can't tell me why. Despite having paid via direct debit whilst in the property, Neither the collection agency or Affinity cannot offer any explanation of the balance. It also took me 5 attempts to properly discuss the issue - as their phone lines kept dropping the call! I've raised a complaint but I don't expect much after this disaster.