Affinity Water
View company profile →
Daylight robbery.
I am a single person. I work out of the house most of the time. We have a shower at work that is better than my own, so I often only shower a couple of times a week at home. I do have a 2 bed flat but it is a small 2 bed. I don’t have a dishwasher. I hardly use water at home. A few years ago metres were muted and I said yes. Sorry cannot have a metre as I am in a flat. My water bill has just gone from circa £40 to circa £57 pcm. My friend up the road four bed house. Four adults living there. They have a garden that they water, they don’t scrimp on water all shower all take baths etc. they are paying about £30 pcm. Almost half. I logged in a tried booking an appointment for a water metre or at least for them to have a look. November is the next appointment. This was early June. I called them. Nothing they can do until they can assess whether or not they can put in a metre. I lived with someone up until 2 years ago he died. Since then I have been struggling to afford to eat I cannot afford this bill. Even with two adults in the house how much have we been overcharged for the last 23 years since moving in? Will Affinity offer any kind of refund? No, I was told pay what I can afford. I cancelled my DD and today had a bill for almost £500 for water. They can take this bill and shove it up their backsides. All this time I am reading how their directors are getting nice little bonuses from a government handout. They are fleecing customers left right and centre. Sort out a fair bill. Organise a refund for at least the last two years since we became a one person household and then I will send you a payment. Update: so today I had a phone call from Affinity water who told me that the first advisor telling me to pay what I could afford was wrong and I need to pay. They can spread the payment over the full 12 months bringing my payment down to £47 pcm. I was told I should not worry about other households and if they cannot fit a metre I will still be paying high amounts. So basically I get punished if they cannot fit a metre. For my water use to even remotely justify the prices they are charging me I would need a leak the size of a small river flowing through my flat on a permanent basis. All they care about is money and apparently my credit rating. No I do not want another call. I want a fair water price based on what I use. Not based on some magical number that you make up. Add to the fact that the water quality is awful. Hard water, dries the skin out and causes major limescale.