Fine Art America
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ZERO CUSTOMER SERVICE
I attempted to order the New Yorker Desk Diary last night. First, my e-mail wouldn't work. I fixed that problem. Then my password wouldn't work. I fixed that problem. Then my e-mail wouldn't work again. I was SUPPOSED to get a 20% discount on my order that should have been valid for 24 hours. I filed a complaint ticket and got the message that I should get a response within a few hours. I had no response by 10:00 this morning. I called the company to place my order by phone. That wasn't possible. I asked for technical assistance, and that wasn't possible. I'm not sure what purpose their customer service provides! ZERO as far as I could tell. I replaced my order without putting in an ID or PW just now, but no discount was offered. I gave up and paid the full price. The company has an on-line chat service, and I wrote to ask if I could get the 20% discount. I received only an automated response directing me to file a "ticket," which I did last night. If there were ANY other way to order this product, I would do it. What a gigantic waste of time. I was completely frustrated after two hours of dealing with this! And all for ordering ONE item.