MSC Cruises UK & Ireland
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I had a voucher from all the complaints…
I had a voucher from all the complaints I made on my trip on the 28th September 2024 to 12th October. This was my money and instead you give a voucher, but can only book with MSC direct as cruise companies say it takes a long time to get the money back from MSC and therefore I have to pay for this. I booked with MSC direct who are more expensive than others chose Aurea but there were no benefits. I felt the food was bland and not well displayed. Kids in the Adult section whirlpool on deck 19 people were leaving 7 kids on their own. Disorganised with the Shuttles for Lerwick terrible getting a ticket and then waiting for 1 hour 10 minutes for our time to leave then 1 hour in the raining. you had only 4 registered tenders, never had this with other cruise companies. Leaving us in the rain was not good. Just disorganised. just read the negatives on Facebook,, many are being paid by MSC to say everything, well it is not. Last cruise someone fell off deck 18 and unfortunately died and therefore had to injure this very upsetting for us.