The One Broadband
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I would leave 0 stars if possible
I would leave 0 stars if possible. I had recently joined the one broadband after they took over from my previous broadband company octaplus. My contract is due to come to an end so as usual I looked around and attempted a one touch switch to another company.Unfortunately they were unable to do this as they could not locate my account. I have attempted to contact the One broadband 5 times via online and by calling. Unfortunately when you call them you can only leave a message for them to get back to you... and they still have not got back to me after leaving 3 messages. Because of them I am unable to switch my broadband as I cant even speak to anyone to cancel the broadband service. It is without doubt the worst customer service experience I have ever had as I just feel ignored.