Hawaiian Airlines
View company profile →
Worst service / airline processes and…
Worst service / airline processes and experience ever… flying back from Hilo to Sydney. Arrived at the airport over 2 hours early. Checked luggage… then had to wait for security. No mention when I checked that one of the machines was down and the wait was over 3.5 hours to get through the scanner… Meant missed flight, then missed connecting flight. To my surprise the “machine hadn’t just gone down”… it had been down for a few days… They could have prioritised it being fixed, text passengers to let them know arrive 4 hours ahead to allow time to get through security (due to only one bag scanner). They then also lost my luggage - which I later managed to track down a few days later thanks to the apple AirTag.. - not the Hawaiian staff who had no idea where it was. Only flew with Hawaiian to get points as a partner airline to Virgin Australia. Needed to do a claim for insurance on extra costs incurred from this issue (connecting flights and hotels not connected with this booking)… extra costs included $500 … wrote in feedback and complaints several times to all channels and ZERO response. Points also never came through even though they had my number, submitted claim through virgin with details and to Hawaiian. Seriously most incompetent service at all levels. Seriously would AVOID flying with airline this incompetent at basics.