Omio
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Misleading listing
Misleading listing, fake route. I purchased a bus ticket via Omio for a Bucharest–Izmail route that later turned out not to exist at all. The ticket was issued, payment was taken, but the actual service could not be provided. After opening a PayPal dispute, Omio first denied responsibility, claiming they are “only an intermediary”. Later, in writing, they admitted a technical issue on their platform and confirmed that a full refund can be issued, but only if I closed the PayPal dispute first — which would remove buyer protection. PayPal initially denied the claim because Omio provided the ticket PDF as “proof of delivery”, even though the service itself never existed. This shows how misleading listings can still pass as “delivered”. The whole process was stressful, time-consuming, and required constant pressure from my side. I would strongly advise others to double-check routes and carriers and be very cautious with tickets sold via Omio for international bus routes.