Samsungtradeinoffer
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I sent in a Z fold 3 for the new Z flip…
I sent in a Z fold 3 for the new Z flip 5. Bearing in mind the price of these phones. Never dropped the phone, yet after the 14 day cooling off period - email received saying need to pay £150 excess due to damaged screen/bleed etc. 14 day ran out on 18th, email received on 18th - coincidence or tactics. I said no and contacted samsung who stated it was now outside of the 14 day return period. Needless to say going round the houses; as they have no process to return my old phone and refund £600 and me send the new one back (as it is outside 14 days) THEREFORE make sure you send your trade in TRACKED and immediately you get the new phone this might stop this happening to you (mine was delayed by 3 days and perhaps might have stayed in the 14 days) The T&Cs covering the deal state a maximum surcharge of £100, not the £150 I have had to pay. Will take this up with Samsung and further. Guess next TV, Phone and Fridge will be other makes now - regardless of brand, I don't like being conned.