Marriott Vacation Club
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Our horrible experience with Marriott Vacation Club
Marriott Vacation Club harassed and pressured us into purchasing a timeshare after we repeatedly said “NO”. We explained we were not interested. Take our advice, whatever free gifts Marriott Vacations throws at you just say “NO” and run away fast! While using my sister’s timeshare in Hawaii, they offered us a free catamaran cruise for attending a sales presentation. Unfortunately, we were stuck there over 4 hours with rotating salesman and constant pressure. They promised we could sell back the timeshare if we decided, so we felt some security in our purchase. They lied to us just about everything. Like how we were purchasing real estate as an investment, and we could rent for a profit too. Complete and utter LIES! We had no intentions of buying a timeshare, but they used deceptive and dishonest sales tactics to manipulate us into signing the contact. They rushed us through the contact signing and did not tell us about the 10-day recession period. We only learned we could cancel within 10 days after we received the contract documents in the mail a month later. Unbelievable! When we tried to book our timeshare in Hawaii, we soon learned we had insufficient points to get an ocean view room as promised. We also were told we could not book in advance with our points, and it was impossible to find any availability. We sent a letter stating the dissatisfaction we had with their service and the disappointment we felt every time we wanted to go on vacation thanks to Marriot, we also wrote in the letter everything we stated here and asked to be let out of our contract as we felt we had been lied to numerous times by Marriot. They wrote back saying our arguments weren’t true and basically called us liars. They told us they would not let us out of our timeshare and then proceeded to write that we should go on a vacation using our Marriot timeshare and maybe that would alleviate our frustration. This was a condescending and rude reply to our original letter. They do not care about ours or your experience and they will do everything in their power to make it difficult if not impossible to get released from your contract after the initial 10-day recession period that no one knows about to begin with. Don’t make the same mistake we did and don’t let Marriot Vacation Club sink its teeth into your wallet.