John Shepherd Estate Agents
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STAY WELL AWAY!!!!!! *updated!!*
I would strongly advise against using these as a letting agent. I cant speak for their sales side but the lettings side is a massive let down and ive found them completely unprofessional! I'm actually astonished they even asked me to do a review because it was never going to be a good one and even more so now that my dad has just signed up to a rented property with them unknown to them that we are related and he's having more issues than I did! I was being pushed to hurry and sign my contract but I told them I wanted to read through it all which took time as its a massive (unnecessarily) contract...when I pointed out a few clauses I wanted to query I was then told I'd been given the wrong contract!!!! So it's a good job I do read stuff, sadly not everyone does so I wonder how many poor unfortunate people were pushed to sign and did and have maybe signed up to something they are not aware of! I had to chase for a response from the person I was dealing with for him then to reply after 2 days telling me he was off sick (and? That isn't my problem, someone should sort his emails in his absence, what kind of unprofessional reply is that). They lie and cover how they lie, their contracts are an absolute joke and it's completely changed to previous. The lady who I dealt with before this company took over the existing one used to be really good but once the John Shepherd company took over she was moved on which is very sad as she was always the best one. Not sure if the John Shepherd company have tied her hands but either way it's very sad to have gone the way it has! I can't wait to save enough to be able to move eventually because them and the landlords are just beyond greedy and the letting agents are all for the landlords and don't give an absolute ounce of care or help towards the tenants! Any communal areas they blame on the residents, why should we all be tarred with the same brush, I've given specifics of where issues lie but they are not interested! As long as they get their money from the landlords they clearly do not give a crap at all! They have no compassion, no care and are not interested, as long as your paying that's all they care about! STAY CLEAR AWAY and use a different letting agent or you will definitely find out the hardway, trust me!! Proves they like to hide because I can't even chose the right branch to review against!! This is against the Birmingham branch (the guy I was getting emails from about my renewal contract). (**Just adding to this, dont believe that they sort their problems either by messaging people back on their bad reviews because you email them as they ask, see their reply to my review and they dont even bother to reply!!!**)