Southwest Airlines
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Horrible customer service
Horrible customer service! Very insensitive flight attendants & baggage claims. We were treated very rudely. They messed up our names on baggage tickets 3x!! They lost my mothers luggage made her go back to get it. Comp given had wrong name. Treated us like children on the flight from Baltimore to Hartford. And we were doing everything we were told w/ our masks, carry on. No matter what we did they were extremely picky. My husband & I felt very embarrassed. We are not youths. 50s! You people need retrain your employees on common courtesy. I am all over social media on this.