Jenn

Dec 20, 2024

Customer service rude and cruel

I recently tried to find out how to cancel an account in the case of an account holders death. Spoke with an obscenely rude person on the customer service line who told me that they get to keep the over $250 credit on the account and when I politely asked how to escalate the issue I was told there is no issue it's just how it is. Avoid at all costs!