West Shore Home
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Took over a year to instal the patio…
Took over a year to instal the patio door from point of order. I had to cancel due to flooding in my home and when I wanted to rearrange it was so hard. so I agreed to have it done in 2025 but trying to rearrange the installation was just so hard. they have no customer service you cannot talk to the branch manager etc. The Salesman Steve Howell was kind but once got these was not very helpful in fact never took my calls if you ring up the installation department and then ask to talk to a manager they cannot transfer you. anyway eventually we had a fitting date only for them to turn up installed it well but screen was not fitted due to handle being wrong so instead of coming back the next day had to wait another 5 days for them to come back time was between 4pm and 6pm turned up at 7pm. only not be able to fit the screen due wheels being broke so had to wait another 5 days time arranged was 4.30pm to 6pm turned up a 6.30pm took 20 minutes good guy. I would never buy from these ever again. the salesman was in my house 4 hours pressure was so hard. they are just not worth the effort. very very poor company full of excuses. do not buy keep away from them they are over priced and once they have your money then they just dont care.