Community Utilities
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Think Twice if you are about to rent an apartment where the utilities were provided by Community Utilities (Amber) - I lived in Sienna House Sutton and I didn't receive the gov't energy support
- When I first moved in a year ago, they charged me ~390 GBP for 19 days. Apparently it was an error and it took weeks for them to adjust the bill. I was STRESSED out as I had to follow up many times and their attitude was 'don't care'. - (Even worst) The residents at Sienna House (Sutton) did not receive the monthly govn't energy support starting in Oct 2022. Community Utilities just asked us to be patient. Only until late Jan 2023, they told the residents to apply the support directly with the government. However, I had moved out at the same time and when I applied directly with the government, the government declined my application because I already moved out and asked me to arrange with Community Utilities. When I contacted them (several times), the only answer I received was a template answer every time : Pls use the government website to apply. To me, the company was just acting like a robot. I called them several times, the persons said they will get back to me....never happened ! In short, I lost 4 months of energy support and no one was helping me. # Long waiting for someone to pick up your call or email # you must be lucky in case someone talk to you # The persons talked to you would just read the scripts. They would not listen and help # You will have to give up as no one has time and energy # Completely frustrated