Energy Ombudsman
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Waste of time
So I got the email today from the Ombudsman that my case is closed. What a waste of time! It’s truly impressive how British Gas can so brazenly breach their own terms and conditions, and yet, through some miraculous twist of logic, still have the decision ruled in their favour. My experience was marked by clear discrimination, which I had hoped the Ombudsman would address impartially. Unfortunately, it seems their role is more decorative than functional. After investing considerable time and effort into pursuing a resolution, I was rewarded with indifference and a decision that defied both fairness and common sense. The Ombudsman’s investigation appeared to involve little more than a polite nod to procedure before siding conveniently with the energy giant. One might almost admire the efficiency with which they managed to avoid doing their job. Frankly, the entire process has been a masterclass in how to waste a customer’s time while offering the illusion of accountability. British Gas and the Ombudsman service should be commended — if only for setting a new low in customer care. If shutting them down isn’t an option, perhaps a course in basic integrity might be a good start.