Mystery Kits
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Mystery Kits refusal to engage
Having contacted the company to arrange a a replacement shirt due to incorrect sizing, Mystery Kits replied and agreed promptly asking for the kit to be returned with proof of postage. The kit was returned but no replacement was issued. I sent numerous emails asking firstly for a replacement shirt, then when the company ignored my emails I requested a full refund. The shirt was ordered on 2/12/24 and returned on 27/12/25. To date they have ignored all correspondence from me. I used Paypal for the transaction (£41.98) and attempted to resolve the dispute through their resolution centre and copied all emails sent to the company. Sadly, and with no explanation, Paypal 'closed the case in the seller's favour'. My advice is do not buy from this company.