US Mobile
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The Customer Service is AWFUL
The Customer Service is AWFUL. It can't be that expensive, because it is offshore (Pakistan) but they do not staff it adequately. Foe each line I spent an HOUR on hold. The chat feature is also a joke because the rep is juggling many chats at once, so it is also glacial. called back and spent another half hour on hold. I’m certain no one in management cares, but if I knew how understaffed the Customer Service department is at US Mobile, I would never have switched. Even though very inexpensive, I will NOT be recommending US Mobile. I would switch immediately but need to recover from this fiasco first. I am absolutely certain that I will move service elsewhere before I attempt to contact Customer Service again. Life’s too short!