Russell

Russell

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1 out of 5 stars
Average rating

Reviews by Russell

CH

Chasebankingonlinenow

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1 out of 5 stars

Lousy Customer Service

My experience with Chase went from very happy to desperately infuriated VERY quickly. Yes you get a sign up code & yes they do honour it, BUT that is exactly when you should leave. Repeatedly my transactions would be declined, even though I had authenticated them, not large transactions but repeatedly the same issue. The live chat literally takes several days to get back to you, with an incredibly American, "apologies" for the delay! They then proceed to blame the receiver of the transaction, yet if you use a different bank account they fly through. The last "live" chat took two days to respond & basically proceeded to tell me that this is what they do to protect my account. I get protection, I want my money protected BUT I want to spend it where I want to spend it, when I want to spend it. I will never go near this service again!