Travelocity
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DON’T BOOK WITH ANY THIRD PARTY
I booked a hotel with booking protection (because of covid) for a weekend trip in March, however I injured myself so I called the hotel to reschedule the dates for April. The hotel said they couldn’t change the dates so I had to call Travelocity. Travelocity puts me on hold while they call the hotel to see if my new dates are available to rebook. Travelocity gets back on the line with me and says I’ve been rebooked for April with just a $5 difference. Awesome, I thanked them and hung up. April comes around and I’m at the hotel trying to check in. The hotel concierge says my dates still say March in their system. I’m tired, I just want to relax and unload my stuff then head out to dinner. But it took me an hour through chatting with Travelocity (because they never pick up their phone or call you back) before I could officially check in to the hotel. It seems Travelocity forgot to send my updated booking to the hotel, and had only ASKED the hotel about availability for my new dates. Travelocity kept denying any error on their end and right when they offered me only a $25 refund/credit, the person ends the chat before I can respond. ABSOLUTELY NEVER USING THEM EVET AGAIN.