NOX Hotels
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Drug Den Health Risk Hostel not Hotel
The worst experience I've ever had. Looked like Cocaine in my room around all the plugs and switches by the bed, pubic hairs and toe nail clippings in my bed, the mattress was so awful when I sat on it I hit the floor, laundry stained with green stains, coffee cup not cleaned, headboard hanging off the wall, heater smelt of smoke when turned on like it was burning and the seal on the bathroom door was broken. This all in one room at Kensington Nox and it's not the first. The reception staff especially the Ukrainian women were awful with no customer service skills and laughed when she was asked to deal with the issues. Her answer was email manager no manager until Monday and then just ignored me when I decided to check out. I booked a room in the Hilton just a few minutes away which was much more suitable and where service counts too. After emailing the manager he and the receptionist concocted a story that she was firstly abused and then in an email to a colleague he claims she was seriously assaulted which should be all on the CCTV but didn't happen and was threatening to go to the Police well I'd say go there and you should have done so on Saturday morning when I left with a colleague and went to Hilton. CCTV never lies and this shows how the Manager manipulates and lies. Both my colleague and I think the manager knows how bad and tired these properties are and he gets your money and then wants to charge you for things that didn't happen or fails to refund you for his failings. It's the worst place I've ever been in my life. If I can I'll upload the pictures to let you see it all. Please please do not stay at this very poor hostel or its sister sites. You can see from the photographs I took all the issues tried in the aforementioned.