Cyburthur Stores
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Order not dispatched even after a week of ETA
Dear Cyburthur, I had ordered a chair from you on 21st August, and I was given the expected delivery to be 20 September. I got no mail giving any tracking details or even a confirmation that it had shipped. Okay, I understand, maybe something happened. Maybe, they should have informed me. No one did. I understand, maybe due to less staff in Covid. I sent a mail to support on September 19 about how I didn't receive any details yet and they replied that it was delayed. Okay, I understand. I asked if I could cancel the order as I really need a chair and I would prefer buying one at a higher price in a local shop now rather than waiting another month. You said no, I understand, maybe you already paid the seller and can't cancel. I asked for a new timeline. They said I could expect dispatch and tracking details by Friday (24th September). I am writing this review on Sunday, 26th September, a week past my original ETA, 2 days past my "postponed" dispatched date, still no dispatch mail, still no tracking details, sitting here with payment done in full, without having any chair a month and a week later. Sincerely, A Cyburthur Customer