Yuno Energy
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Pay in Advance at your peril
Moved from Yuno as NEVER CONTACTED when contract ended. I don’t like the policy of paying in advance for usage also. Got a much better rate from another provider. Moved in Dec and was contacted by them in early Jan. I gave them the reasons above as to why I moved.The rep was apologetic that I wasn’t contacted and said that the in advance payment policy was being reviewed. I asked about my refund and was told it would be processed. TWENTY WORKING DAYS later still not refunded. Rang and was told the accounts dept have 21 days to process my refund. Absolutely do not sign up with Yuno. There are much better offers on the market. You pay in advance they have full control and then you have to wait 21 working days ++ for your money back. Stay away will be my opinion.